FAQ

FAQ

What is the delivery time?

– The delivery time in Europe is around 7/8 workdays after completing the captain armband(s)
– The delivery time outside Europe is around 9/10 workdays after completing the captain armband(s)

The captain armband(s) ordered on Captain-Armband.com will be delivered at the address indicated by you at home and abroad by DHL. The captains are delivered from Monday to Saturday. After shipping you will receive a direct Track & Trace code from DHL with which you can follow the order.

What size captain armband do I need?

Captain-Armband.com has 3 different sizes (Pupil / Junior / Senior) and also 3 different heights of captain armband(s) (6cm / 8cm / 10cm).

Captain-Armband.com recommend the following sizes:

Pupil (4 to 12 year) – 6cm/ 8cm
Junior (12 to 16 year) – 6cm/ 8cm/ 10cm
Senior (16 year and older) – 6cm/ 8cm/ 10cm

Can I order a captain armband with velcro?

All captain armbands at Captain-Armband.com have the possibility to be provided with Velcro.

Can I have my captain armband also designed by Captain-Armband.com?

Having a captain armband designed by one of our Graphic Designers is certainly possible at Captain-Armband.com. To have your captain armband made with your wishes, you can contact us at +31 (0)10 – 307 48 53 or info@captain-armband.com. We discuss with you the wishes and we will send you a digital example before we start printing the captain armband.

We want to order captain armbands as a club, is this possible?

Captain-Armband.com has special packages for associations that we can compose, according to the wishes of the association.

Contact us at +31 (0)10 – 307 48 53 or send a email to; info@captain-armband.com

I have ordered but i haven't received a confirmation?

Have you placed an order with Captain-Armband.com, but you haven’t received a confirmation? It is possible that our confirmations end up in your SPAM box. Please check this please just before you contact us.

Is the mail not in the SPAM? Please contact us by e-mail (info@captain-armband.com).

Can I return my order?

Standard captain armband(s) can be returned to us 14 days after purchase, unopened and unused.

Personalized captain armband(s) can’t be returned to us!
In the case that the printing and / or personalization is incorrectly placed by Captain-Armband.com you have to contact the customer service by e-mail
(info@captain-armband.com).

How can I pay on Captain-Armband.com?

You can pay fast and easy, you can choose from the following payment methods:

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From the shopping cart you enter the payment environment, you can choose here from the one of the payment methods. The payment goes through payment provider Pay.nl. The payment is directed to Sporting ID, this is the trade name of Captain-Armband.com.

I have got another question, how can I reach you?

Captain-Armband.com is available by phone from Monday to Friday from 9 am to 5 pm by +31 (0)10 – 307 48 53, we are also available by email; info@captain-armband.com.